ITSM focuses on strategic management of IT infrastructure, agile IT service, configuration, data and information security, and disaster recovery. ITSM helps IT leaders establish processes and procedures that optimize the use of technology and the services built around it. including planning, designing, developing, and delivering. The core concept of ITSM is the belief that IT should be delivered as a service. In this topic you will cover:
The fundamental principles of IT Service Management ITSM.
How the ITSM supports IT services and end-user customer experiences.
Driving digital transformation through ITSM tools.
Prepare IT leaders for upcoming process changes by implementing the IISM framework and providing the necessary training and resources.
Foster open communication and collaboration among IT staff and other stakeholders to ensure the alignment of IT services with the organization's key goals.
Customer Service
Problem-Solving
Prioritization
