ITSM focuses on strategic management of IT infrastructure, agile IT service, configuration, data and information security, and disaster recovery. ITSM helps IT leaders establish processes and procedures that optimize the use of technology and the services built around it. including planning, designing, developing, and delivering. The core concept of ITSM is the belief that IT should be delivered as a service. In this topic you will cover:
Customer Service
Problem-Solving
Prioritization
